Please read these Terms and Conditions carefully before using the moicity platform. This document outlines your rights and responsibilities as a user, as well as the rules that ensure a safe and fair gaming experience for all members.
Six core principles that form the terms and conditions of use for the moicity platform
All rules are written clearly and are easy to understand. There are no hidden conditions or misleading terms. We believe that players who understand their terms are happier and more loyal to our platform.
Your personal information is protected under Malaysia's Personal Data Protection Act. We do not share your data with third parties without your consent, except as required by law or for KYC identity verification purposes.
Moicity has a zero-tolerance policy towards the use of the platform by individuals under 18 years of age. A rigorous age verification process is implemented during registration and KYC checks to ensure the platform is only accessed by eligible adult players.
All terms relating to deposits, withdrawals, transaction limits, and bonus conditions are stated explicitly. There are no hidden fees for standard deposits or withdrawals. Withdrawal processing is completed within the stipulated timeframe without unreasonable delays.
All games on moicity use random number generators (RNG) that have been verified and audited by independent bodies. Any attempt to manipulate game outcomes, use automation software, or exploit system vulnerabilities will result in immediate account closure.
Moicity is committed to providing a safe gaming environment. In return, we ask users to comply with all established rules, play responsibly and report any issues or suspicious activity to our support team.
By registering for or using the moicity platform, you agree to be bound by all terms and conditions stated in this document. Please read the entire document before proceeding. If you do not agree with any part of these terms, you are not permitted to use the moicity platform.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and moicity ("Platform", "We", "Company"). These Terms govern your use of the moicity website, mobile app and all related services ("Services").
By accessing or using our Services in any way — including browsing the website, registering an account, making a deposit, or participating in any game — you confirm that you have read, understood, and agree to comply fully with these Terms.
Important Note: These Terms take effect immediately upon your first use of the moicity platform. Your continued use following any amendments to these Terms constitutes acceptance of the updated terms.
We recommend that you keep a copy of these Terms for future reference. The latest version of the Terms is always available on the moicity website and is updated with a clear publication date.
To use the moicity platform, you must meet all of the following eligibility requirements:
Moicity reserves the right to request age verification documents at any time. Accounts found to have been registered by individuals under 18 years of age will be closed immediately and all balances will be forfeited. We take the protection of minors extremely seriously.
Moicity employs a comprehensive identity verification system (KYC — Know Your Customer). All players are required to submit valid identity verification documents before their first withdrawal is approved. This includes a valid national ID, passport or driving licence.
Each user is only permitted to hold one (1) active account on the moicity platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers or payment methods — are strictly prohibited and may result in the closure of all associated accounts and rejection of all pending transactions.
When registering, you agree to:
moicity recommends that you use two-factor authentication (2FA) for stronger account protection. This feature is available free of charge to all registered members and is strongly encouraged to be activated immediately after registration.
Moicity will not be liable for any loss or damage arising from your failure to protect your account login credentials. It is your sole responsibility to ensure your password is strong, unique and not shared with any other party.
Moicity accepts a variety of payment methods popular in Malaysia, including DuitNow, TNG eWallet, GrabPay, FPX and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.
Regarding Deposits:
Regarding Withdrawals:
Any attempt to launder money or commit financial fraud through the moicity platform will be reported to the relevant authorities and the account involved will be immediately closed. moicity cooperates fully with financial investigations conducted by the authorities.
Moicity offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, exclusive VIP offers and more. All bonuses are subject to the specific terms and conditions stated alongside each respective offer.
General terms applicable to all moicity bonuses:
moicity reserves the right to modify, suspend or terminate any promotion at any time without prior notice. However, the terms applicable to bonuses already credited will not be altered retroactively.
All games offered on the moicity platform — including slots, sports, fish shooting, bingo, and Live Casino — must be played in accordance with the rules set for each game. moicity reserves the right to void any bet or round that occurs as a result of a technical error, software disruption, or circumstances beyond our control.
All random number generators (RNG) used in moicity games have been tested and certified by independent auditing bodies, ensuring the fairness and unpredictability of every game outcome.
You agree not to engage in any of the following conduct while using the moicity platform:
Violation of any of the above rules may result in account suspension or closure, balance forfeiture, permanent ban from the platform, and where necessary, legal action. moicity takes every violation report seriously and will conduct a thorough investigation.
Moicity respects your privacy and is committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). The collection, processing and storage of your personal data is carried out in accordance with our Privacy Policy, available on the Privacy Policy.
In summary, moicity:
For more information on how we handle your data, please refer to Privacy Policy in full.
Moicity reserves the right to suspend or close a user's account for the following reasons:
You may also close your account at any time by contacting our customer support team via live chat. In the case of voluntary closure, any valid balance in your account will be returned to you once a thorough review has been completed, subject to applicable withdrawal conditions.
Players who believe they have a gambling problem may apply for self-exclusion through the Responsible Gaming us. We will honour your self-exclusion request promptly and without question.
To the extent permitted by applicable law, moicity and its affiliates, directors, employees, agents, and service providers shall not be liable for:
In all circumstances, moicity's maximum liability to you is limited to the total amount you have deposited in the 30 days prior to the claim arising, subject to other applicable conditions.
Moicity reserves the right to amend, modify or update these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to users via:
It is your responsibility to review these Terms periodically. Continued use of the moicity platform after any changes take effect will be considered your acceptance of the updated terms.
If you disagree with any changes to these Terms, you have the right to close your account and withdraw your valid balance before the new terms take effect. Contact our support team for assistance with this process.
These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms or the use of the moicity platform shall first be resolved through good-faith negotiation.
If a resolution cannot be reached through negotiation within 30 days, the dispute may be referred to arbitration or a court of competent jurisdiction in accordance with applicable law. moicity is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed from these Terms and the remaining provisions will continue in full force and effect.
For any questions or concerns regarding these Terms and Conditions, please contact the moicity customer support team via live chat, available 24 hours a day, 7 days a week on our platform.
Quick answers to the most frequently asked questions about moicity's terms of use