At moicity, we believe that fun gaming must also be safe gaming. This page provides all the tools, guides, and support resources you need to keep your gaming experience always in control and enjoyable.
Moicity provides a range of free tools to help you stay in control at all times
Set daily, weekly, or monthly deposit limits directly through your account. Once a limit is set, it takes effect immediately and cannot be increased within 24 hours. This tool helps you plan your gaming budget more wisely.
Limit how much time you spend on the platform each day. Once your time limit is reached, the system will send a reminder and prompt you to take a break. This ensures gaming does not interfere with your daily life.
Need a short break? Activate the Game Break feature for 24 hours, 48 hours or 7 days. During the break period, your account will be restricted from any wagering activity — no need to worry about the temptation to keep playing.
For more serious cases, you may apply for self-exclusion for 6 months, 1 year, or permanently. Your account will be fully closed and you will not be able to register a new account during that period. moicity fully respects this decision.
View a detailed report of your gaming activity — how long you have played, how much you have spent, and your gaming patterns over time. This information helps you make more informed decisions about your gaming habits.
Set the maximum loss amount you can afford in a day, a week, or a month. Once the loss limit is reached, your account is automatically blocked from continuing to play until the limit period expires. This control protects you from unplanned losses.
Responsible gaming means enjoying betting entertainment in a controlled manner — where fun never overrides good judgement. At moicity, we take this seriously not merely because it is required, but because we genuinely care about the wellbeing of every player who joins our platform.
Gambling, when done the right way, can be an enjoyable form of entertainment — much like watching a film or playing sports. Problems arise when someone starts playing beyond their financial means, uses gambling as an escape from problems, or cannot stop even when they want to.
That is why moicity provides a full suite of self-control tools, educational resources, and live support to ensure every player can enjoy a healthy and responsible gaming experience.
Remember: Gambling should be an enjoyable leisure activity, not a way to solve financial problems or generate a steady income. If you find yourself playing for reasons other than entertainment, it is time to stop and talk to someone you trust.
Problem gambling rarely appears overnight — it develops gradually and is often difficult for the player themselves to recognise. Identifying the early warning signs is the crucial first step toward getting help at the right time.
Here are some warning signs to watch for in yourself or someone you care about:
If you identify two or more of the above signs in yourself, we encourage you to immediately use the self-control tools available at moicity or contact our support team for assistance. You do not have to go through this alone.
Answer the simple questions below honestly. If you answer "yes" to three or more questions, we recommend speaking with the moicity support team or seeking professional help.
Have you ever gambled with money that was meant for bills, food or other daily necessities?
Have you ever tried to stop or cut back on gambling but were unable to?
Do you frequently think about gambling — whether planning your next session or figuring out how to get money to gamble?
Have you ever hidden your gambling activity or the amount of money spent from family or friends?
Has gambling caused problems in your relationships, career, or personal finances?
Have you ever gambled as a way to escape feelings of sadness, anxiety, stress or personal problems?
Have you ever borrowed money or sold belongings to fund your gambling?
This self-assessment is a guide only and does not replace professional diagnosis. If you are concerned about your own gambling habits or those of someone you know, contact the moicity support team or seek guidance from a qualified mental health professional.
Moicity provides all self-control tools directly within your account — easy to access, easy to use, and effective immediately. Here is a quick guide on how to use them:
Login → Account Settings → Responsible Limits → Deposit Limit. Choose a daily, weekly, or monthly limit.
Login → Account Settings → Responsible Limits → Session Limit. Set your maximum daily play time.
Login → Account Settings → Game Break. Select your break duration and your account will be restricted immediately.
Contact 24/7 customer support or go to Account Settings → Self-Exclusion to begin the process.
Login → History → Activity Report. View a summary of your play time and transactions.
Login → Account Settings → Responsible Limits → Loss Limit. Set your maximum loss limit.
All limits that are set take effect immediately. Lowered limits apply straight away, while increased limits will take 24 hours to come into effect — this is an added protection feature to ensure you do not make hasty changes to your limits while playing.
Moicity takes it very seriously to ensure our platform cannot be accessed by individuals under 18 years of age. This is not merely a legal requirement — it is our moral responsibility to the younger generation of Malaysia.
Minor protection measures we have in place:
If you suspect that someone under the age of 18 is using the moicity platform, please contact our support team immediately. We will investigate and take appropriate action without delay.
If you or someone you know is struggling with a gambling problem, you do not have to face it alone. moicity offers direct support, and there are also various professional help resources available in Malaysia.
Our customer support team is available to assist you 24 hours a day, 7 days a week via live chat on the moicity platform.
There are several professional help resources for problem gambling in Malaysia that you can reach out to:
Asking for help is a sign of strength, not weakness. Thousands of individuals in Malaysia have successfully overcome problem gambling with the right support. The most important first step is acknowledging the problem and being willing to seek help.
To ensure your gaming experience remains enjoyable and in control, here are practical guidelines from moicity that we recommend to all players:
The smartest players are not necessarily those who win the most — but those who know when to play and when to stop. Responsible gaming is the mark of a mature and experienced player.
Answers to the most frequently asked questions about responsible gaming at moicity