At moicity, your privacy is not merely a legal obligation — it is our sincere commitment to every player. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information at all times.
Six layers of data protection we apply to safeguard your personal information
All data transmitted between your device and moicity's servers is protected by industry-standard SSL 256-bit encryption. No one can intercept or read your information in transit, including login details and financial transactions.
Your personal data is stored on servers protected by strict physical and cyber security controls. Database access is restricted to authorised personnel only and is audited regularly to ensure full compliance.
Moicity operates on the principle of full transparency. You will always know what data we collect, what it is used for and how long it is retained. There is no hidden data collection or use of your information without your knowledge.
You have full control over your personal data. You can access, correct, download, or request deletion of your data at any time via your account settings or by contacting our support team, available 24/7.
All of moicity's data handling practices fully comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This means your rights as a data subject are protected under Malaysian law and we are fully accountable under that act.
In the event of any data breach involving your personal information, moicity is committed to notifying you within the timeframe required by law. We will also take immediate remedial action to minimise any risk to you.
This Privacy Policy describes how moicity ("we", "Platform") collects, uses, discloses, and protects your personal information when you use our platform. By using moicity services, you agree to the terms of this Privacy Policy. Please read it carefully before proceeding.
Moicity is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy has been drafted in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia and international data protection industry best practices.
This policy applies to all users of the moicity platform, including website visitors, registered players, VIP members, and any individual who interacts with our services through the moicity website, mobile app, or official communication channels.
We believe player trust is our most valuable asset. That is why we take data protection responsibilities very seriously and ensure every aspect of our data handling is transparent, accountable, and compliant with applicable laws.
Quick Summary: moicity only collects data that is genuinely necessary to provide you with the best service. We never sell or rent your data to any third party for marketing purposes.
Moicity collects various categories of personal information depending on the nature of your interaction with our platform. Below is a full breakdown of the data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identity card/passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank account details, e-wallet information, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security, fraud detection, platform optimization |
| Usage Data | Game history, betting records, login habits | Responsible gaming monitoring, service improvement |
| Cookie Data | Session cookies, preference cookies, analytics cookies | Personalise experience, analyse website traffic |
Moicity only collects data that is strictly necessary for the stated purposes. We apply the principle of "data minimisation" — meaning we do not collect information beyond what is required for platform operations and legal compliance.
The personal data we collect is used exclusively for the following purposes:
We never use your data to make automated decisions that materially affect you without human involvement. Any significant decision — such as account suspension or withdrawal rejection — is always reviewed by qualified moicity staff.
Moicity does not sell, rent or share your personal data with third parties for their own marketing purposes. However, we may share your information in the following limited situations:
All third parties that receive your data from moicity are required to handle that information in accordance with privacy standards at least equivalent to this Privacy Policy. moicity takes full responsibility for ensuring compliance by all relevant third parties.
Moicity retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. The following are our data retention guidelines:
When your data is no longer needed, it will be securely deleted or anonymised using methods that comply with industry standards to ensure it cannot be recovered.
Moicity implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration or destruction:
While no security system can guarantee absolute protection, moicity takes all reasonable steps and follows industry best practices to ensure your data remains safe and secure at all times.
Under the Malaysia PDPA and moicity policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to correct any personal data that is inaccurate or incomplete.
You may request that your personal data be deleted, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured, machine-readable format.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of the above rights, contact the moicity customer support team via live chat. We will process your request within 30 business days. For complex cases, we may require more time and will notify you in advance.
Moicity uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or user experience of the moicity platform.
moicity does not use third-party cookies for advertising purposes or to track you across other websites. Our tracking is limited to activity within the moicity platform only.
In the course of operating the moicity platform, your personal data may be stored or processed on servers located outside Malaysia. In such situations, moicity ensures protection equivalent to or exceeding the standards set by the Malaysia PDPA through:
Moicity only transfers data to countries or regions that have an adequate level of data protection or where appropriate additional safeguards have been implemented.
Moicity has a zero-tolerance policy regarding the use of the platform by individuals under the age of 18. Our platform is not designed for or directed at children or minors.
We do not knowingly collect personal data from individuals under 18 years of age. Strict age verification is implemented during registration and through the KYC process to ensure compliance with this policy.
If we find that we have inadvertently collected personal data from individuals under the age of 18, we will promptly delete that data and close the associated account. Parents or guardians who become aware that their child has registered an account on moicity are requested to contact us immediately.
Moicity reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. Any amendment will take effect as soon as the updated version is published on our website.
For any material changes — that is, changes that significantly affect your privacy rights — we will provide clear notice via:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may contact us through the following channels:
For formal complaints relating to data protection, you also have the right to submit a complaint to the Personal Data Protection Commissioner of Malaysia if you believe your rights under the PDPA 2010 have been violated.
moicity is committed to addressing every privacy-related enquiry and complaint seriously, transparently and within a reasonable timeframe. Your trust is our priority.
Answers to the most frequently asked questions about how moicity handles your personal data